How HE Connect works & FAQs

How the site works

Families can browse public paid events. Invite-login unlocks the trusted private calendar, joined events, event pages, and discussions.

How hosting works

Hosts create an event, choose free or paid, pick a UK location, and manage attendees from My events.

How paid events work

For paid events, attendees pay the ticket price plus a transparent service fee. The host receives the ticket price; HE Connect receives the service fee.

Do hosts need Stripe?

Only hosts who charge for events need to connect Stripe. Free events can be posted without payments.

Who pays the service fee?

The attendee pays the service fee at checkout. The event host receives the listed ticket price.

When is someone marked as joined?

Free events are joined immediately. Paid events are only marked joined after Stripe confirms payment through the webhook.

Are confirmation emails sent?

Yes, when SMTP settings and user email addresses are configured. Otherwise the app still works normally without email.

Can I use PayPal instead?

Yes later, but direct host payouts are simpler with Stripe Connect.

Terms and safeguarding

Please read the Terms and Safeguarding pages linked in the footer before hosting or joining events.