Refund Policy

This policy explains how refunds should be handled for paid events.

1. Event-specific policy

Each paid event may show its own refund policy. Hosts should make refund terms clear before attendees pay.

2. Refund requests

Attendees should contact the host first where appropriate. Admins may also review payment records and process refunds where required.

3. Admin refunds

The site host may refund a payment through the admin revenue panel. Refund actions are logged for audit history.

4. Cancelled paid events

If a paid event with attendees is cancelled, the host is expected to refund affected paid attendees where legally or contractually required. HE Connect may force the platform workflow into refund-required status, notify admins, and preserve audit records. Stripe or the payment provider handles card processing, dispute mechanics and refund delivery timing.

5. Responsibility split

Hosts are responsible for event delivery, cancellation communication and event-level refund decisions. HE Connect is responsible for platform records, moderation, admin review and service fee handling. Stripe/payment provider is responsible for payment processing, payout mechanics, chargebacks and card-network timing.

6. Service fees

Service fee refunds may depend on payment provider rules and the reason for refund.

6. Payment provider timing

Card refunds can take several working days to appear depending on the bank/payment provider.